Roscongress Foundation

The Roscongress Foundation offers a range of services for organizing events of all kinds and levels of complexity and provides assistance with specific aspects of event planning or hosting.

• Developing and executing business event concepts
• Devising business agendas and inviting speakers, moderators, and thought leaders
• Organizing themed awards and award ceremonies
• Developing non-standard participant communication formats
• Creating audiences for events and working with participants
• Developing corporate styles and design concepts for events
• Organizing event advertising campaigns
• Attracting sponsorships
• Preparing and managing venues and signage
• Organizing participant services
• Organizing the work of temporary staff

The Roscongress Foundation’s Delegate Management Directorate is the division responsible for providing professional delegate management services at major nationwide and international conventions; exhibitions; and business, public, youth, sporting, and cultural events.

Whatever the event, we help reinforce its image through attracting an interested audience, managing the application collection process, managing payments, and building an integrated space for participants and guests to obtain information.

Each year, we work with 80,000 delegates from 208 countries and territories, with up to 20,000 participants convening at a single venue.

Our many years of experience at the very biggest events have allowed us to build a unique database of companies and organizations who could also be represented at your event.

Organizing an invitational campaign and building an audience for the event

• Conducting an expert assessment and analysis of the online/offline event’s target audience
• Drafting a list of potential participants or running an invitational campaign based on the client’s own lists
• Developing registration forms and a personal account area for participants on the event website
• Collecting confirmations of participation (warm calling)
• Building, maintaining, and updating the participant database

Providing participants with information

• Turnkey organization of a contact centre for an event
• Email marketing: developing a strategy and content plan for mailouts based on the interests of the target audience, preparing email/letter layouts, and analysing the results of the campaign
• Preparing working content for the event website, SEO optimization
• Preparing print and digital materials of any kind: booklets, leaflets, brochures, and presentations
• Creating videos providing information for participants
• Organizing information desks at the event venue and training personnel

Delegate management

• Establishing strategic communications with participants, providing information and logistical support on an ongoing basis
• Signing participation agreements and processing payments via personal accounts
• Support for VIP participants: meeting, seeing off, and accompanying guests, both at the event venue, and other locations

Contact information

Maria Kiseleva
Deputy CEO, Head of Delegate Management Directorate
Tel.: +7 (495) 640 4440
Email: delegate@roscongress.org

About us

The Roscongress Foundation’s contact centre is an effective tool to provide support to participating companies’ customers and to promote projects and services.

The Roscongress Foundation’s Communication Centre offers turnkey solutions for working with clients and opens up opportunities for business growth: launching a new contact centre or enhancing an existing one, automating the processing of typical requests using software tools, and building a comprehensive approach to communication with clients and partners.

• 12 years of developing customer service culture;

• 400+ completed projects in Russia and abroad;

• 24/7/365 customer support;

• 20+ languages.

Our service

Incoming line

• organizing a hotline or a dispatch service in at least three business days;

• launching a hotline with a nationwide number 8-800;

• setting up first line tech support;

• registering orders and requests.

We organize an automated service with the possibility to switch the caller to a company representative for further details: interactive voice response (IVR), voice robot or chatbot.

Integration of the call centre’s information system with the customer’s CRM system is an essential process to reflect statuses in the system in a timely manner.

Outgoing line

• launching cold calling of the client base;

• informing the customers of available services, promotions and deals;

• updating databases;

• organizing surveys and polls;

• launching telemarketing.

We can set up an interactive voice response for mass and prompt automated calls to customers with the option of switching the caller to a company representative for more details: Interactive Voice Response (IVR) or voice robot.

We will help your audience stay loyal to you and will improve the quality of your service with interim and final reporting.

Automated communication

• interactive voice response (IVR). We will record your message narrated by a professional announcer in 20+ languages, including European, Asian, and MENA ones and languages of the CIS countries;

• a chatbot for 24/7 customer support, request collection and lead generation.

Text-based communication channels

• SMS texting. A personalized approach with a high open rate;

• email marketing. Informational, transactional and trigger mailings with design and personal appeal to the recipient;

• messengers. Building communication with high request processing speed and history retention;

• printed and electronic materials: booklets, leaflets, brochures, and presentations. Design, layout and promotion.

Digital communication channels

• website. Design, development and structuring of information. Integration with contact centre and CRM systems for omnichannel;

• social media. Creation of official company communication channels to enhance reputation, customer assistance, and technical support. Preparing a content plan, engaging opinion leaders, handling incoming leads;

• videos. Turnkey video production for business purposes: commercial, educational, entertainment, and informational videos.

Why work with the Roscongress Foundation?

• Efficiency

We launch projects of any scale any complexity fast — within at least 3 business days. Communication 24/7/365.

• Customization

We will develop customized solutions and approaches that will fit your company and target audience.

• Guaranteed results

We will set the desired level of services and performance criteria in our contract. Your will get transparent reporting and continuous KPI control.

• Better financial performance

You will optimize operator costs and get a continuous monitoring of key business processes.

• Data protection

We offer specialized technologies and equipment that will ensure uninterrupted work and security for your customers’ data.

Our projects

Rosmolodezh Explains hotline

In 2023, the Roscongress Foundation Call Centre together with the Federal Agency for Youth Affairs (Rosmolodezh) launched the Rosmolodezh Explains hotline. The nationwide toll-free line, 8 (800) 333 7737, is open 24/7.

The hotline is a continuation of the special project ‘Rosmolodezh Explains’ and covers a variety of topics that are equally important for young people in Russia. Young people can find out about grant competitions for individuals, universities and non-profits; get information about the deadlines and rules of the competitions; learn how to receive funds and how to prepare quality projects. The list of programmes and areas of the Rosmolodezh Explains hotline is regularly updated.

The Roscongress Foundation is the general partner of Rosmolodezh for information support.

#WeAreTogether hotline

In 2020, the Roscongress Foundation became the general partner of the People’s Front to organize and coordinate a 24-hour nationwide hotline to help deal with the social and economic consequences of the COVID-19 pandemic.

The hotline was launched within 24 hours to receive requests from elderly people and citizens with limited mobility, who self-isolated due to the spread of COVID-19. In 2021, the operation of our hotline won the Jury’s Highly Commended Award in two Crystal Headset Award nominations — ‘Most Effective Peak Load Management’ and ‘Best Crisis Technology Application, Partnership’.

Starting from the launch of the hotline, the operators received over 4 million calls. The hotline continues to work, and by 2023 over 10 hotline areas have been opened as part of the #WeAreTogether project, where you can leave a request for help or get advice.

Contact

Maria Kiseleva
Deputy CEO, Head of Delegate Management Directorate

Tel.: +7 (495) 640 4440
Email: delegate@roscongress.org

Innovation Space

The Roscongress Foundation’s forums, which have historically fostered discussions on the most significant and topical issues, are continuing to expand the digital agenda.

The Innovation Space is a special programme, exhibition space, and presentation area for innovative projects and high-tech Russian startups: Skolkovo Foundation and IIDF projects, innovative projects from large corporations, the leading university incubators and accelerators, and independent startups.

The Innovation Space is not just a useful networking opportunity, it also provides projects with the opportunity to present their investment potential to government bodies, large corporations, investment funds, and business angels.

In an Innovation Space, event participants discuss the demand for and opportunities to use innovations in all areas of life and the economy and immerse themselves in the details of various branches of industry, focusing on specific issues and emerging challenges.

The lounges also serve as a way to expand the reach of Russian high-tech products both at home and abroad, thanks to the interest of international Roscongress Foundation forum guests.

Contacts:
Dmitry Sryvkov
Head of the Innovative Projects Directorate
Tel.: +7 (495) 640 4440, ext. 340
Email: dmitry.sryvkov@roscongress.org

International cooperation

The Roscongress Foundation works with partners around the world to shape an independent ecosystem capable of responding to the most pressing challenges facing the international business community.

• Promoting the interests of Russia and the Roscongress Foundation on the international stage.
• Shaping a topical agenda for major events in Russia and abroad.
• Organizing bilateral and multilateral business events both online and offline.
• Organizing and holding road shows, business missions, and official visits.
• Providing assistance in identifying potential business partners.
• Helping to set up project centres to support business and investment projects.

Contacts:
Ms. Alexandra Ogneva,
Deputy Director, Head of Directorate of International and Regional Cooperation
Directorate of International and Regional Cooperation
Tel.: +7(495) 640 4440 ext. 1450
Email: cooperation@roscongress.org

Supporting the development of the Russian regions

The Roscongress Foundation offers effective solutions for promoting the Russian regions, both in terms of their investment and export potential.

Agreements on cooperation were signed with 154 Russian public organizations, federal executive and legislative authorities, and constituent entities of the Russian Federation.

Since 2015, the Roscongress Foundation has organized 16 business events in the ‘Russia’s Regions: New Areas of Growth’ series. Locations have included Nizhny Novgorod, Yekaterinburg, Krasnodar, Moscow, Tula, Yaroslavl, Ufa, Veliky Novgorod, Perm, Petrozavodsk, Astrakhan, Murmansk, Svetlogorsk, Elista, Pskov, and Chelyabinsk.

• Holding St. Petersburg International Economic Forum regional sessions under the ‘Russia’s Regions: New Areas of Growth’ project.
• Promoting a region’s brand at major conventions in Russia and abroad.
• Organizing road shows around the world.
• Organizing international business missions to regions across Russia.
• Promoting opportunities to invest in a region via the Roscongress Foundation’s international and regional partner network, including selecting and building databases of potential international partners, organizing meetings, and providing support for them.

Contacts:
Ms. Alexandra Ogneva,
Deputy Director, Head of Directorate of International and Regional Cooperation
Directorate of International and Regional Cooperation
Tel.: +7(495) 640 4440 ext. 1450
Email: cooperation@roscongress.org

Best regional practices

Expert Regional Group project has been launched by the Roscongress Foundation and the Ministry for the Economic Development of the Russian Federation.

The project aims to collect and exchange knowledge of best practices and implement those that have been proven efficient.

Web site: best-practices.roscongress.org/

The Innosocium Foundation — a social platform

The Innosocium Foundation — a social platform — is a strategic initiative of the Roscongress Foundation that aims to establish and maintain a dialogue between business, government, and civil society on key social development issues. The Roscongress Foundation is the sole founder of the Innosocium Foundation through which the former implements socially significant projects.

The Innosocium Foundation develops the social aspect of the business programme and Building Trust Area at the Roscongress Foundation’s largest events. Building Trust area is a thematic zone comprised of the Innosocium LAB and the Innovation Space. The programme of the Building Trust Area combines innovation, the social agenda, and education and presents them as tools for a sustainable future through multi-format events.

As part of events outside of forums, the social platform’s projects seek to consolidate the social and humanitarian agenda. Such projects include:

• The Innosocium National Contest of Social Projects;
• The global platform of the Eurasian Women’s Forum;
• A working group on the development of creative industries and support for cultural and historical heritage projects;
• A platform for young entrepreneurs;
• The International Knowledge Sharing Week exchange programme.

The social platform’s activities help to develop a socially-oriented society in Russia, promote the social agenda, and offer feedback tools at existing forums and beyond.

Focuses of the Innosocium Foundation’s work:

• Culture, creative industries, and regional development;
• Women’s leadership;
• Development of a youth platform and social elevators;
• Social sector, demography, and inclusion;
• Ecology and sustainable consumption;
• Social communications;
• International cooperation.

Contacts:
Elena Marinina
Deputy CEO of the Roscongress Foundation and Director of the Innosocium Foundation
Tel.: +7 (495) 640 4440 ext. 1148
Email: innosocium@roscongress.org
Website: innosocium.org
Facebook: www.facebook.com/NPOLAB

Volunteer programmes

The Roscongress Foundation is actively involved in promoting youth development. The Foundation’s volunteer corps currently numbers over 20,000 people, uniting students and active young people from St. Petersburg, Moscow, Arkhangelsk, Vladivostok, Sochi, Khabarovsk, Kazan, Yaroslavl, Kaliningrad, and many other cities. The corps is an effective tool for supporting talented and ambitious young people, who will build the future of our country and change the world for the better.

Involving young people in the country’s affairs, its civic activity, and its cultural, moral, and spiritual values helps build a unified community from which a society of responsible citizens, capable of achieving great goals, will grow.

The Roscongress Foundation offers young people a chance to demonstrate their social activism and civic-mindedness and to gain experience and knowledge by taking part in major Russian forums and international projects.

Event participants are very appreciative of the work of volunteers and stress the importance of their contribution to creating a supportive, friendly atmosphere at Roscongress Foundation events.

Contacts:
Ksenia Galkina
Head of the Volunteer Management Division
Email: ksenia.galkina@roscongress.org

RC-Sport is the Roscongress Foundation’s sporting platform.

A sporting directorate was established within the Roscongress Foundation in 2016. As a result, sporting and discussion programmes have become a permanent feature of the organization’s biggest annual business events. Over time, each forum has come to adopt their own distinct and recognizable trademark events. The St. Petersburg International Economic Forum, for example, has the Roscongress SPIEF Race, which is held in the heart of Russia’s cultural capital. The Eastern Economic Forum has the Kanō Jigorō International Judo Tournament, and the Russian Investment Forum has the Governors’ Cup Race, which takes place on Sochi’s Formula 1 track.

Over the course of four years, more than 200 events have taken place across 40 sporting disciplines. Of particular note was the sporting programme of the 19th World Festival of Youth and Students. On each day of the event, more than 10,000 people from 117 countries gathered at 16 venues within Sochi’s Olympic Park to take part. Another highlight was the Match of Friendship between the female national fencing teams of Russia and France, which took place at the Russian Museum of Ethnography during SPIEF 2018.

Each economic forum’s sporting programme invariably draws a great deal of interest among business and political leaders. As a result, the Roscongress Sport Club was established, offering a year-round programme of gala matches, training sessions, and business events in Moscow.

The Roscongress Foundation’s events have been attended by a host of sporting legends who between them have won more than 60 Olympic gold medals, including Alexander Karelin, Vyacheslav Fetisov, Yelena Isinbaeva, Khabib Nurmagomedov, Vladimir Kramnik, Luís Figo, Phil Esposito, and Christian Karembeu.

As sanctions have impacted Russian sport, these forums have served as effective platforms to foster international cooperation. Three members of the International Olympic Committee Executive Board and the heads of 20 international sporting bodies have taken part in the Roscongress Foundation’s events.

The expertise amassed during this time meant that it was a logical decision to establish RC-Sport as a subsidiary body of the Roscongress Foundation. This organization, which acts as the Foundation’s sporting platform, operates with the aim of further developing the field via the following:

• Organizing major international sporting events and promo-tournaments which place the audience, digital innovation, and tourism at the forefront.
• Organizing events, discussions, conventions, exhibitions, and conferences which focus on sports and sporting bodies.
• Promoting sports and sports-related economic projects as part of the programmes of economic forums.
• Promoting sporting bodies and commercial companies at events held by Roscongress Sport Club.
• Promoting sporting projects, sports-related economic projects, and sports-related tourism projects in the media and on social media.
• Providing international sports consulting services.
• Organizing large-scale sports and entertainment events of a social nature.
• Organizing master classes and meetings with sporting legends.
• Organizing corporate competitions, including e-sports events.

RC-Sport contact info:
Georgy Bryusov,
Chairman of the Supervisory Board of RC-Sport
Email: bryusov@roscongress.org
Тel.: +7 (812) 680 0000

Roscongress Sport Club contact info:
Executive Director of Roscongress Sport Club
Email: v.starovoytenko@roscongress.org
Тel.: +7 (812) 680 0000

The RC-ART production centre holds dozens of events of various formats each year. These include mass-scale entertainment events, cultural festivals, citywide concert programmes, private events for major companies, gala receptions, and private protocol events attended by heads of state.

RC-ART attracts Russian and international artists covering a wide range of genres, including global opera and ballet stars, rock groups, hip hop and pop music artists, leading Russian entertainers, dance collectives, and renowned orchestras and conductors.

Main activities:

• Music festivals
• Mass-scale socially oriented entertainment events
• Concert programmes
• Attracting Russian and international artists representing various genres
• Opening ceremonies for business, cultural, and major sporting events
• Evening gala and protocol events
• Corporate, family and kids’ events
• Audiovisual production.

RC-ART provides full technical support at events, including creating opening and interactive video clips, light and laser shows, and robot shows.

The production centre also provides a full range of film production services, from developing a creative concept and script based on client requirements to creating animated 3D elements and the application of advanced CGI.

Contacts:
Ekaterina Ivanova
Head of Creative Projects Directorate
Tel.: +7 (495) 640 4440
Email: el.ivanova@roscongress.org

Irina Sin
CEO of RC-ART Production Centre
Email: Irina.sin@roscongress.org

Travel management

RC Service offers a full range of services, from hotel and ticket booking, to organizing unique journeys and events around the world. Customers are able to benefit from flight registration, executive lounge booking, fast-track access at international airports, transfers, visa support, private aircraft and yacht charting, and more.

Contacts:
Тел.: +7 (495) 212-03-16
Email: info@rc-service.ru
Сайт: https://rc-service.ru/

Protocol and administrative support

The Roscongress Foundation provides protocol and administrative support to heads of federal executive authorities and Russia’s federal subjects so as to ensure that guests can enjoy a comfortable and productive stay at Forum events:

• media support and logistical assistance for guests during their arrival and stay in the city where the event is taking place;
• managing the timely accreditation of delegations and vehicles;
• assisting in drawing up a personal schedule, including business, cultural and sporting events, lunches and dinners, and personal meetings;
• assistance in organizing personal meetings: processing meeting requests, organizing venues and formats for meetings;
• timely support with all issues concerning events.

The Congress-Attaché service is available to various categories of participant, providing participants and guests with additional services and a personal consultant who can assist in solving work-related issues and organizing interesting leisure activities.

The Roscongress Foundation offers support for signing ceremonies, including a full range of services from drawing up scripts to conducting ceremonies. Organizing signing ceremonies at Roscongress Foundation forums represents a wonderful opportunity for organizations to boost their profile and attract the attention of leading media as well as potential partners and investors.

The Roscongress Foundation supports the development of a community of protocol employees, the training of specialists to a high level, and the establishment of a partner network, and facilitates the holding of events and briefings for industry specialists both at the forums and external events.

Contacts:
Web site:https://congressattache.com/

Expertise and analysis

Today, the Roscongress Foundation puts a lot of effort in developing expertise and analytical work. It already involves 5,000 experts, both in Russia and worldwide.

Business events that Roscongress organizes are accompanied by a number or publications, including ‘Roscongress Insider’ analytical digests based on the event’s agenda, as well as research reports and expert summaries with contributions from leading consulting companies, universities, analytical centres, and development institutions.

Exceptional competences of Roscongress Foundation’s specialists together with a dependable pool of partners in analytical work lend a chance to provide consulting services and targeted research on a variety of topics for different interested businesses.

All intellectual output of the Roscongress Foundation is accumulated in the ROSCONGRESS.ORG information and analytical system. It provides quick and easy access to the most significant materials from the largest business events in the country.

The interactive knowledge base includes:

• Descriptions of more than 2000 sessions across 271 topics covering Russian and global agendas;
• Speeches, interviews, and commentaries from over 8,500 speakers;
• Research, articles, analytical digests, and more.

Contacts:
Email: expert@roscongress.org

The Roscongress Foundation organizes the entirety of the information support cycle for Foundation events, including the preparation and holding of all types of press events and work with press and newsmakers, as well as separate media support services.

• Preparing and implementing publicity campaigns in international, national, and regional media outlets
• Working with the press services of event newsmakers, Russian government bodies, and partners
• Organizing and conducting press conferences, briefings, signing ceremonies, media access events, press tours, and interviews
• Preparing and distributing information materials to journalists, including: announcements, press releases, post-event press releases, photographs, and video materials
• Setting up a press centre and international broadcasting centre
• Photography and video recording at events and creating a photo bank
• Creating and managing event websites and mobile applications
• Creating and managing events’ social network accounts
• Creating video clips and presentations, including 3D formats

Media Relations Directorate Contacts:
Tel.: +7 (812) 406 7709
Fax: +7 (812) 406 7709
Email: media@roscongress.org

TV Production and Online Broadcast Directorate Contacts:
Email: digitaldepartment@roscongress.org

Roscongress Club

This private club for the intellectual, business, and political elite is a natural extension of the forums organized by the Roscongress Foundation.

The club is open exclusively to Roscongress Club card holders. They have access to specially equipped communications spaces, offering the best possible environment for business networking during major events managed by the Roscongress Foundation: the St. Petersburg International Economic Forum, the Eastern Economic Forum, and the Russian Investment Forum in Sochi.

While their card is valid, club members are granted club privileges, including the opportunity to attend exclusive business, evening, and sporting events and utilize a concierge service.

Uniting Russian and global thought leaders, the Roscongress Club is a conceptual platform of strategic interest to anyone who seeks to influence the political and economic landscape.

Club cards may only be purchased by the Roscongress Foundation’s Premium category participants.

Contacts:

For all questions concerning cards, please contact your Roscongress Foundation contact person on +7 (495) 640 4440.

Cultural programmes

The cultural programme is a key element of the Foundation’s business events and traditionally is of great interest to both participants and the media. The Foundation’s events are held all around the world, so participants get to learn about new regions and countries, their histories, traditions, and cultures.

• Organizing socially significant events for city residents and forum participants
• Planning and conducting official receptions and receptions for delegation heads and accompanying persons
• Developing substantive event content
• Organizing invitation campaigns: attracting cultural figures, performing artists, and show business stars
• Developing a service allowing participants to independently purchase electronic tickets to events
• Finding contractors for cultural programme events, coordination and control
• Selecting and cooperating with exclusive venues

Contacts:
Directorate for Creative Projects
Tel.: +7 (495) 640 4440

Sporting programmes

Sporting programmes held as part of economic forums create new opportunities for extended networking and informal dialogues on the latest topics.

Corporate sports are a modern trend in industry development and an effective tool for attracting the attention of the nation’s physically active population, achieving corporate objectives, and developing territories.

• Organizing and holding forum sporting programmes: charitable races, gala hockey matches, basketball games, football matches, VIP tennis tournaments, golf tournaments, skiing competitions, sailing regattas, etc.
• Organizing and holding corporate games and sporting events for companies, organizations, and regions
• Organizing sports-related sessions as part of forum business programmes
• Organizing sport and sports tourism conventions and exhibitions

Contacts:
Sport and Entertainment Event Directorate
Tel.: +7 (495) 640 4440, ext. 267
Email: sport@roscongress.org

The Roscongress Foundation offers a B2B service for finding useful business contacts in Russia and abroad.

The project team compiles extensive business directories across more than 100 industries, and builds networking platforms so you can find partners to solve specific business challenges.

With our database of contacts, you’ll find the partner you need.

The service saves the time spent on selecting suitable companies and manually searching for contacts. It also reduces call centre stuffing costs: networking saves time and energy for communication without feedback — the service team will contact the selected companies and send the details of those who express interest in cooperation.

The service is provided by the Interregional Contact Center — our business partner in digital marketing, client relations, delegate event and communications management, product management, developing and rolling out IT products, and the technological development of the Roscongress Foundation.

The Networking service can solve the following business issues:

• networking — find new business partners, investors, clients, customers, suppliers and representatives in Russia and abroad for any company development goals;
• matchmaking — find the right people and companies to solve your business’ problems based on principles of mutual interest;
• communications — project team will be in charge of the initial engagement with potential partners, investors, clients, buyers and suppliers;
• growth — expand your base of potential clients in Russia and abroad;
• expanding into foreign markets — assistance in overcoming the language, cultural and other barriers to meeting partners and building communication;
• multiple languages — building communications in your partner’s language, taking into account the country’s business communications culture;
• low-cost contacts — a tailored approach to finding contacts based on analytics, reducing advertising expenditure;
• alternative to advertising — a different approach to growing your business and finding companies that want to work with you.

Advantages of the Networking service

15 years on the market

Experience in international communication, economic and business activity monitoring, targeted selection of companies in various segments.

Our team knows how to promote and sell sophisticated services and products, build long-term relations and create databases with a high CLV*.

* Customer lifetime value (CLV) is a measure of the average customer’s revenue generated over their entire relationship with a company.

10+ languages

Our networking experts are fluent in all major foreign languages, and are familiar with the business cultures of many countries.

Over 1 million companies

Our B2B database already contains over 1,000,000 companies in over 100 sectors in 208 countries and territories.

100% verification

Our experts put together verified contact lists of current market players interested in discussing the issues of importance to you, without any «random» leads and clicks.

Our service packages

We will also be happy to take a creative approach to your proposal and offer a personalized set of services.